Direct Debit

Paying by Direct Debit will ensure your rent is paid automatically and securely on time, every time.

You will need a bank or building society account that will accept direct debit payments.

You can choose the collection date and frequency (weekly, fortnightly, four weekly, or monthly) on any date to suit you.

You can set up a Direct Debit by calling us on 0345 266 9760, selecting option 1.

Online

You can also pay your rent or any other charges for your tenancy using our online service.

You will need:

  • Your debit or credit card details
  • Your long 19 digit number (payment reference number) from allpay.

This can be found on your payment card.

This service is available for you to use 24 hours a day, 7 days a week. 

Automated Telephone Payment Service

Our automated telephone payment system enables you to make your rent payments from a landline or mobile telephone.

This service is free and it is available for you to use 24 hours a day, 7 days a week.

The payment process is simple with instructions.

  • You will need a debit or credit card
  • You will also need the long 19, payment reference number found on your allpay payment card
  • Call 0330 041 6497

To find out more about how you can use this service, please visit our FAQ page

Payment Card

You would have received a payment reference card when you moved into your home. This card contains your long 19 digit number (payment reference number).

What is my payment reference card for?

This card contains your long 19 digit number (payment reference number). This is linked to your rent account and is used to identify you when you make payment. Please note the card itself has no monetary value so it is no use to anyone else. You can use your payment reference card as a swipe card.

This allows you to pay your rent over the counter at:

  • UK PayPoint outlets
  • Post Office branches
  • You can use your long 19 digit reference number from your card to use our telephone payment and online payment services.