Mutual Exchange, Government Guidelines Published 21 May 2020
For residents seeking to move home the Government has made changes to legislation to ensure people who wish to move home can do so safely and have published advice on home moving during the coronavirus (COVID-19) outbreak. This will provide important public health information to ensure that moving home and key activities around this can happen safely.
This change applies to residents who are seeking to mutually exchange. You are strongly encouraged to read the guidance if you are considering moving home during this time. The process of finding and moving into a new home will need to be different, we have adapted our process to ensure that the risk of spreading coronavirus is reduced as far as possible. This is particularly important for those who are shielding. If you have any questions about the guidance or how it applies to you, please contact us by emailing firstname.lastname@example.org
The detailed guidelines can be found at:
How does this affect me?
One of the simplest steps you can take when moving home is to wash your hands frequently and wherever possible stay at least 2 metres apart from people who are not members of your household.
The process of finding and moving into a new home will be different, we will complete all of our process using online facilities and virtual contact.
We encourage all parties involved to be as flexible as possible over this period and be prepared to delay moves, for example if someone becomes ill with coronavirus during the moving process or has to self-isolate. It may also become necessary to pause all home moves for a short period of time to manage the spread of the coronavirus. We will let you know if this has to happen.
You will not be able to move into any home where people have symptoms of coronavirus or are self-isolating.
What extra precautions do I need to take with viewing the property I want to move to?
When you find a property to exchange into you, you should:
What happens when I am happy with the property I wish to move to?
Once you have found the property you wish to exchange with and the other party is in agreement you should:
What extra precautions do I need to take during the actual move?
Anyone involved in any aspect of the home moving process should practice:
Everyone involved in the moving process must follow social distancing to minimise the spread of the virus.
Removal firms are able to operate, although they may need to adjust usual procedures in order to ensure moves happen as safely as possible.
Tradespeople entering my home:
Moving home is often a time when you realise you have repairs that need to be completed. You may find that these take longer to be completed due to our repairs service focusing on emergency repairs initially.
Our operatives will follow the Government’s safer working guidance. We will ensure all our operatives understand how to operate safely and communicate this to customers.
We will be required to complete a Gas check at your property before you can move. Therefore we will contact you in advance of this visit to check that no member of the household is showing symptoms of coronavirus or self-isolating. Please note the following:
We also need to ensure no electrical alterations have been made to the property and if so that you have written permission and an electrical certificate to validate this.
Please note legally you cannot move until the physical gas and virtual electrical checks have been completed and satisfied.
We appreciate that some applicants and residents may be anxious to move home at this time. Please note that a mutual exchange is an option that you choose to do and therefore you are under no pressure to move.
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