Update: Due to the impact of the coronavirus outbreak we are responding to requests for emergency repairs and gas repairs only.
An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.
If you would like to report an emergency repair or a gas repair please call our Customer Service Centre on 0345 266 9760.
We will be asking additional questions to make sure we safeguard you and our colleagues before arranging a repair.
Please note we are not able to book in repairs that are not an emergency or a gas repair.
We have started planning for the reintroduction of all routine repairs. The return back to a normal service will take time as we introduce new safe ways of working in line with COVID-19 Secure Government workplace guidelines. We will let you know when we are able to restart our normal repair service.
Our website will also have the latest service updates.
Please be aware that gas safety checks will continue wherever possible.
Once our normal service delivery is resumed, this online feature will be made available again.
Thank you for your patience at this time.