Customer commitments allow you to see exactly how Chorus Homes is meeting regulatory standards and performing in the areas that matter most to customers. 

Commitment

Target 2018/19

Performance 1/1/19- 31/03/19

Home Standard

Percentage of homes meeting decent home standard

100%

100%

Percentage of properties have received their annual gas service

100%

100%

Percentage of our blocks of flats have a fire risk assessment 

100%

100%

Percentage of repairs completed right first time

85%

96%

Percentage of customers who were surveyed who were happy with the repairs service they received

85%

96%

Neighbourhood & Community standard

Percentage of tenants who were surveyed and were happy with the way their anti-social behaviour SB cases were dealt with

82%

No surveys completed this quarter

Percentage of serious anti-social behaviour cases that were responded to in one working day

97%

100%

Percentage of tenants surveyed who were happy with the grounds maintenance service they received

86%

84%

Percentage of tenants surveyed who were happy with the cleaning service they received 

85%

 

89%

Tenancy standard

Average number of days to re let an empty home

25

26

Average number of properties becoming vacant in a rolling twelve month period

<8

7.6

Tenant Involvement & Empowerment standard 

Percentage of formal complaints acknowledged within two working days

98%

77%

Percentage of formal complaints responded to within ten working days

94%

87%

Publication of the annual report

Publish on website by 1 October

Published

Publication of tenant commitments on the website 

31 May 2019

Completed